Privacy Policy

We4Customer BPO ("We4Customer", "we", "our", or "us") operates the website we4customer.com and provides Business Process Outsourcing services including Call Centre Solutions, Web Design, Web Development, Web Hosting, Data Entry and Digital Marketing services.

This Privacy Policy explains what personal information we collect when you visit our website or use our services, how we use that information, and the steps we take to ensure it is protected.

2.1 — Information You Provide Directly

When you fill out a contact form, submit a job application, request a quote, or get in touch with us:

• Full name and designation
• Email address and phone number
• Organisation name and project requirements
• Resume/CV and skills (for job applicants)
• Any other information you voluntarily share with us

2.2 — Information Collected Automatically

When you visit our website, our servers and analytics tools automatically collect:

• IP address and approximate location (country/city level only)
• Browser type, device type and operating system
• Pages visited, time spent and navigation patterns
• Referring website or search engine that brought you here
• Performance diagnostics and error reports

2.3 — Third-Party Tools

Our website uses Tawk.to live chat, which may collect basic visitor information when you interact with the chat widget, subject to Tawk.to's own privacy policy.

We use the information collected only for legitimate business purposes:

• Responding to your enquiries, quotes and messages promptly
• Processing job applications and contacting suitable candidates
• Providing, improving and maintaining our services and website
• Sending service-related communications, proposals and invoices
• Analysing website usage to improve user experience (aggregate data)
• Detecting and preventing security threats and technical issues
• Sending business updates and newsletters — you can opt out anytime
• Meeting legal and regulatory compliance obligations

We may share your information only in these limited circumstances:

• Service Providers: Trusted vendors who help us operate our business (hosting, email delivery) — bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or a government authority
• Business Transfers: In the event of a merger or acquisition, subject to standard confidentiality protections
• With Your Consent: In any other case, only with your prior explicit consent

We implement industry-standard security measures to protect your data against unauthorized access, alteration, disclosure or destruction:

• SSL/TLS encryption for all data transmitted between you and our website
• Access to personal data restricted on a strict need-to-know basis
• Regular security reviews and vulnerability assessments
• Secure storage practices with proper access controls

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We will notify you promptly of any data breach as required by applicable law.

Our website uses cookies to improve your browsing experience. Here's what we use:

• Essential Cookies: Required for the website to function properly — session management and security
• Analytics Cookies: Help us understand visitor behaviour using aggregated, anonymised data only
• Live Chat Cookies: Tawk.to sets cookies to maintain chat session continuity

We retain personal information only for as long as necessary for the stated purpose or as required by law:

• Contact / Enquiry Data: Retained for up to 2 years or until the business relationship ends
• Job Application Data: Retained for up to 1 year after the hiring process is complete
• Website Analytics: Aggregated and anonymised data retained for up to 2 years

You may request deletion of your data at any time by writing to info@we4customer.com. We will process your request within 30 days.

You have the following rights regarding your personal data held by us:

To exercise any right, email us at info@we4customer.com. We respond to all legitimate requests within 30 days.

Our website and services are intended for business professionals and are not directed at children under the age of 18. We do not knowingly collect personal information from minors.

If you believe we have inadvertently collected information about a child, please contact us immediately at info@we4customer.com and we will delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email if changes significantly affect how we process your data
• Post a notice on our website if the changes are material

We encourage you to review this page periodically. Continued use of our services after the effective date constitutes your acceptance of the updated policy.

For privacy-related questions, data access requests, or to exercise any of your rights, please contact us through any of the following: